Racks and cabinets ship flat with the fixings taped inside the panel carton. Textiles are folded into a sealed polybag first so a damp outer box never reaches the fabric.
What that means in transit
This catalogue splits into two shapes: flat panel cartons for racks and cabinets, and soft parcels for bed linen and dohars. They travel differently, and an order containing both often arrives as two parcels on different days. Neither is late — they were simply booked separately.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.