Contact
Customer service
No ticket system and no queue — an address, a number, and the hours we are at the desk.
The details
What to send
Order ID
The reference printed on your order confirmation email. It is not the courier tracking number, which is issued later.
Order email
The address the order was placed with. Orders are looked up on that.
Photographs, for damage
Pictures of the outer parcel and of the item. With shoe racks this matters more than usual.
Send this and we can answer once
Before writing about a rack that does not fit, measure the alcove width and send that figure with the product link. We can compare it against the stated dimensions in one reply.
The honest limits
We can check stock, confirm a specification against what the supplier gave us, chase a courier, and arrange a return or refund. We can help you compare an item with the specifications listed.
We stop short of guaranteeing suitability for a particular room, wall or device. An honest “we do not know” is a real answer here.