Returns

Our return policy

What comes back, who pays to send it, and when the money returns.

The terms in numbers

Return window10 days from delivery to tell us

Condition required (change of mind)Unused, in original packaging with invoice

Damaged, wrong or incompleteNot held to that condition — report within 48 hours of delivery

ExchangesNot offered — return and re-order instead

Restocking feeNone

Refund after a return7 business days from the day the item reaches us and is checked

Damage or wrong itemReport within 48 hours of delivery

How to start a return

One message to [email protected] within 10 days of delivery starts it. Include the Order ID. Wait for our reply before sending anything. A parcel that turns up with no reference sits unidentified and the refund waits with it.

Contacting us inside the window is what matters. The item itself does not have to be back with us within those 10 days.

The postage split

You do

Change of mind
Ordered the wrong size, width or colour
No longer needed once the occasion passed

We do

The item arrived damaged
The wrong item was sent
The order was incomplete or an item was missing

What can come back

Flat-pack storage has to come back in the original panel carton. Once panels are drilled or the protective film is off, we cannot resell the piece.

We cannot accept returns of bed sheets, dohars and doormats that have been washed or used.

Refund timing

Refunds go back to the original payment method. For a Cash on Delivery order we collect bank details by email to make the transfer. A refund is issued 7 business days after the returned item reaches us and has been checked.

Duplicate payments are their own case: confirmed, then refunded within 7 business days, with no requirement to send anything back.