Answers
Frequently asked questions
The questions we actually get, answered with the same figures used everywhere else on this site.
Buying and delivery
How many pairs does a shoe rack actually hold?
The pair capacity on each page is the supplier’s figure and assumes ordinary adult footwear. Boots and sports shoes take more room, so treat it as an upper limit.
Where do you ship from and how long does it take?
Dispatch is from Indore, Madhya Pradesh. Allow 1-2 business days for us to pack and 3-9 business days for the courier, giving 4-11 business days overall as an estimate.
How much is shipping?
Free above ₹999. Below it, ₹49 flat — and you see the figure before the order is placed.
How can I pay?
Two methods: UPI at checkout, or Cash on Delivery where the PIN code supports it. Cards are not accepted and no card data is collected here. There is no COD surcharge.
Is GST charged on my order?
We cannot. Helmora Pavilion is not currently registered for GST, so no GST is added and there is no GSTIN to print on an invoice. An order invoice travels with the parcel instead.
Are the bed sheet sets fitted or flat?
Whichever the product page states. Where the page does not say, we do not guess — write to us and we will check the pack before you order.
After delivery
What is the return window?
Tell us within 10 days of delivery. The item does not have to be back with us inside that window — contacting us in time is what counts. For a change-of-mind return the item must be unused, in original packaging with invoice. A damaged, wrong or incomplete order is not held to that condition.
Can I change the size after delivery?
No exchanges. Send the item back under the return policy, then order the one you actually want.
Something broke in transit — what do I do?
Write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video helps a claim along but is not a requirement. We arrange a replacement or refund where applicable, and we pay the return postage on a confirmed fault.
Do racks come with the screws?
Fixings are packed inside the carton where the supplier includes them, and the page says so. We do not supply wall plugs for masonry.
Can I visit and see the stock?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.
When do I get my money back?
For a cancellation, 5-7 business days. For a return, 7 business days counted from when the item is back here and checked.