Data and privacy

Privacy and your data

Written to match how the site actually runs: what is collected, why, and who it reaches.

The data we hold

To pack and deliverContact name, delivery address, telephone number, email address

To take paymentA UPI transaction reference. No card details are collected or stored

Site functionsCookies that keep a basket and a checkout session working

Collected automaticallyIP address and the ordinary access, security and cache logs held by our hosting and network providers

Never requestedCard details, government identity documents and health information

Who else sees it

We share personal data only with the service providers needed to operate the website, process payments, fulfil orders and provide customer support, or where required by law. We do not sell personal data and we do not pass it to advertisers.

Cookies on this site

The cookies we set are functional ones for the cart and the checkout. We do not run behavioural tracking or remarketing tags. Technical cookies from our hosting, caching and network security providers may also be present. This policy is updated if further cookies or services are added.

Delivery information

Bulky furniture deliveries sometimes need a phone call from the courier before the vehicle arrives, so your number is passed to the courier handling that order.

How long we keep it

Order records are held for the period needed to handle the order itself, any return or refund, our accounts, and whatever a legal obligation requires. Nobody is added to a mailing list without asking.

Your rights

Write to us to see what we hold about you, to have it corrected, or to have it deleted where no legal duty requires us to keep it. Consent, where it is the basis for processing, can be withdrawn at any time. Our handling of personal data is subject to Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (IT Act 2000).

Privacy complaints go to [email protected]. No separate named officer has been appointed — the person who runs Helmora Pavilion handles them personally.